The federal government is looking to extend the amount of time that officials have to respond to veterans seeking various different types of benefits and support for their service-related injuries.
The move follows years of criticism after Veterans Affairs Canada consistently forced former service members to wait months longer than promised to access support — or even find out whether they qualify.
Those delays have been found to add further stress and frustration on injured veterans as they wait for medical or financial assistance.
Veterans Affairs Canada says it wants to give veterans a more "realistic" idea of when they can expect to hear back when they request assistance, and that many of the new timelines will be rolled out before the end of the fiscal year.
Veterans Affairs has struggled to provide timely benefits and support to former service members for years, in part because of Conservative-era budget cuts and layoffs from which the department still hasn't fully recovered.