O2 has apologised after two items of "shocking" racist hate mail were sent to a British-Iraqi family in London.
Addressed to "Mr Isis Terroriste" and "Mr Getout Ofengland" at the exact family address in Wembley, north London, they contained free pay-as-you-go Sim cards ordered online in August 2017 by an unknown third party.
The family, who presumed they were junk mail, only recently read the envelopes. The Muslim Council of Britain said the "Islamophobia" was deeply concerning.
The family told the BBC's Victoria Derbyshire Programme: "We were really saddened to come across these letters, especially having a younger child in the house who we don't want to grow up witnessing such hateful language.
"It's even sadder to think that such hate speech has become normalised despite living in such a uniquely multicultural and diverse city like London." Family friend and lawyer Sura Jawad said the letters were hateful.
"It's horrible to think that there are people who have so much hatred in them that they set out to deliberately make others feel isolated and unwelcome or who take comments like these light-heartedly," she said. "Either scenario shows that racism and Islamophobia are very much rife issues, particularly in a post-Brexit climate."
O2 said its Sim card postage and printing was managed by a third-party partner - the name of which it said it would not disclose - and was automated.